c: AIHTI Inc.
Information Technology Manager / App Developer / Web Developer / Designer
​06/06/2011 - 05/19/2025​
Reduced Overall IT operation costs by 35% â– 2018-2021 Best Record Company Sales â– BDR System savings of $180K Annually
â– Full Redesign of Website & Catalog â– Multiple Internal Apps Developed â– Warehouse Production Uptime Increased
Infrastructure & Network Management
​
Created decentralized server architecture rebuild focused on ransomware mitigation using SaaS with endpoint rollback features.
​
Managed hybrid environments including Jumpcloud (AD SaaS), DNS, DHCP, WindowsServer, Exchange Server, and VMware, ESXi.
​
Configured Cisco, Netgear, Fortinet/Fortigate, SonicWall, and PFsense firewalls and switches for LAN/WAN/SD-WAN networks.
​
Built secure subnets for industrial machinery enabling protected IP communication and preventing blacklisting.
Backup, Disaster Recovery & Risk Management​
​
Implemented 3-2-1 backup strategy across NAS, cloud, and off-site systems.
​
Maintained logs of system activity, access, and security events; authored security and data governance policies.
​
Conducted internal penetration testing to identify vulnerabilities across network, infrastructure, and operational systems.
​
Deployed ZTNA architecture along with IAM tools: MFA, SSO, tokens, keys, and email/SMS verification.
Integrated role-based access controls and secured SaaS application logins.
Security Systems​
​
Transitioned from SATA-based DVR to IP cloud camera systems for perimeter monitoring, loss prevention and facial recognition for tracking and incident response.​
IT Strategy, Planning & Vendor Management
Oversaw timelines and dependencies for IT initiatives across infrastructure, security, and industrial systems.
​
Managed SIP trunking and PBX systems with call routing, QoS, session control, and VoIP encryption.
Oversaw procurement, licensing, and deployment of VoIP hardware and software.
​
Handled SLA contracts and vendor relationships for hardware, software, ISP, ERP, and cloud/on-site services (US & International).
​
Coordinated with vendors using platforms ZoHo and Salesforce.
Data Management & ERP
​
Spearheaded Sage100 ERP integrations with shipping and partner platforms (e.g., Starship) to reduce order fulfillment time by 80%.
​
Enhanced system efficiency with eCommerce, EDI integration, multi-device printing, and live dashboards.
Software Development, AI & ML Applications
​
Delivered CI/CD-based development projects with testing, requirements gathering, and change management with Python, JavaScript, JSON, Linux, Visual Studio, App Scripts, Docker, SQLite and UX/UI Design.
​
Created proprietary machine learning tools for thermodynamic heat exchanger sizing with tailored GUI interfaces.
​
Developed production tracking (warehouse) and pricing tools integrated with live inventory.
Built Slack-integrated AI-powered sales assistant for real-time product lookup.
IT Policy & Helpdesk Administration
​
Authored policies covering password management, device use, communications, and incident response.
​
Administered Office 365, Exchange Server, and G-Suite; managed Zendesk for ticketing and RMAs.
​
Supported users via Slack, Teams, mobile and remote support tools.
​
Performed deployment and updates during off-hours to prevent downtime.
​
Managed device lifecycle: procurement, configuration, support, end-of-life recycling for tablets, phones, laptops (Windows/iOS/Android).
Graphic Design & Web Development
​
Directed end-to-end management of company websites and mobile apps including SEO, UX/UI testing, domain registration, SSL certificate management, and platform security.
​
Led strategic digital marketing efforts: link building, keyword optimization, and content strategy to boost visibility.
​
Designed and maintained all digital and print collateral including marketing materials, product catalogs, recruitment campaigns, and archival assets.
​​
c: Speccomm International Inc.
Graphic Designer / IT Support​
03/2008 - 06/2011​
IT Support
​
-
Upgrade System & Database
-
Market Awareness
-
Paperless Transition
​
System streamlining through networking and VPN services.
PHP and ASP documents to capture login information when visiting our websites, database maintenance.
Provided hands-on technical support for internal users locally.
Self Managed ensuring assigned projects meet deadlines as required.
Print & Web Design
​
-
Digital Transformation of Office Tasks
-
Monthly Collaborations
-
Designed and organized TABEXPO International campaign.
​
Self Managed ensuring assigned projects meet deadlines as required.
​​
Developed creative covers, advertisements and related materials for magazines published monthly.
​​
Digitize all print materials for websites, social media, and other marketing/promotional areas.
​​
Coordinate with the team for print planning, file management, preparation and printing while maintaining consistency to the overall publication look and feel.
c: Media General
Graphic Designer​
02/2000 - 03/2008​
Graphic Design
​
-
Illustrations, Typography, and Logo Design
-
Daily and weekly Deadlines
-
Print Industry Expertise
​
Designed graphics for print and web advertisements utilizing custom art and stock elements as required.
Adhered to the advertiser’s, production manager’s and publisher’s specifications.
Corrected and enhanced existing photos and other media with photography and video editing.
Distributed proofs and negatives ensuring designs were made as requested and in a timely manner.
Ensured assigned projects deadlines as required.
Maintained up to date knowledge of 4 color (CMYK) Off-Set press production, film registration and chemical composition for deviances during production.
Daily and Weekly Publications: Danville Register & Bee, Eden Daily News, Lynchburg News & Advance
​
Education
​​
Associates, Graphic Design
Guilford Technical Community College
Jamestown, North Carolina | 1996-1998
​